Frequently Asked Questions (FAQs)

1. Can anyone order these tests?

A: Except New York and New Jersey our tests are available in all 48 states. State regulations in NY and NJ do not allow us to ship the tests to their residents. We also ship to Canada, Mexico. Contact us for shipping in other parts of the world.

2. How reliable are the test results?

A: Your samples will be tested in our world class CLIA certified labs that physicians regularly use. This certification ensures these labs meet stringent regulatory requirements.

The Clinical Laboratory Improvement Amendments (CLIA) regulations include federal standards applicable to all U.S. facilities or sites that test human specimens for health assessment or to diagnose, prevent, or treat disease. CDC, in partnership with CMS (Center for Medicare and Medicaid Services) and FDA (Food and Drug Administration) supports the CLIA program and clinical laboratory quality. Additionally, all the labs need to meet the state regulations.

3. How long does it take to get the results?

A: Once the test is ordered at, you should receive the kit in about 3-5 business days with a prepaid return envelope. Once you ship the sample and the lab starts processing it, you should receive the results in about 5-7 business days.

4. Does my health insurance pay for these tests?

A: You can use HSA (or FSA/MSA/HRA) accounts to pay for the tests since these are prescription tests (for further confirmation, please check the IRS publication#969). However, please ensure you are not going outside your specified max and min deductible limits. We do not have the capability to process insurance claims. Insurance plans vary by individuals, therefore we can not guarantee your HSA payment will always be processed by your plan. Please talk to your insurance provider if you have any further concerns.

We are happy to provide an invoice to submit to your insurance company for re-imbursement (please note that some of the tests might not be covered by insurance).

5. Do you sell my data or share them with anyone?

A: We do NOT sell or share your data with anyone except when needed by law or to meet the regulatory requirements.

We take the security of your data very seriously and provide end-to-end encryption whenever needed. We try to minimize any personal-health information in our communications and provide a portal to access the results with latest security features. Any information we collect is strictly to meet regulatory requirements and to communicate with you, the lab, and the healthcare professionals to review your results.

6. Do you prescribe any medication?

A: No, our goal is to help you monitor, maintain, and prevent any health concerns through our convenient and confidential tests. The test results are for your information only. Our tests do not substitute the advice of a trained physician or health professional. We encourage to share the results with your primary care physician and to consult before making any decision based on the test results.

Contact us for any other questions.